Financial Policy

Patient Billing

At our practice, we are deeply committed to providing our patients with the highest quality comprehensive dental care. We value your health and well-being, and it’s important to us that you understand your financial responsibilities. Please take a moment to review our financial policy.

The doctor always recommends your treatment based on your dental needs rather than on what your insurance company covers.  Dental insurance is a benefit that helps you with the cost.  All charges you incur for dental care are your responsibility, regardless of insurance coverage.  As your dental provider, we have a relationship with you, not the insurance company.  We are Excellus BC/BS Participants, and we will process all dental insurance plans for our patients.

We do our best to give you an estimated co-payment amount before your appointment based on information received over the phone from an insurance representative.  This information does not guarantee payment or approval from the insurance company.  Your estimated amount is due at the time of service. We will complete and submit the forms to all insurance companies for benefits.  Once insurance processes, if there is a remaining amount due, a statement will be sent to you.

Once you receive a statement, please submit the balance within 30 days. Collection action will be taken on any accounts over 60 days. We realize that sometimes extreme cases arise that may affect timely payment. If necessary, please contact us directly for assistance in handling this matter.

Our practice accepts cash, personal checks, Master Card, Visa, Discover and American Express. Third-party financing is available through Care Credit upon approval. We will be happy to supply this information if you are interested.

Please remember you are fully responsible for all fees this office charges regardless of your insurance coverage.